What Data We Collect and Why
When you open an account, we collect your registration details — name, email address, and phone number — along with transaction records tied to your chosen payment method, whether that is DANA, OVO, or GoPay. We also log device identifiers and session activity to detect unusual
-
1
access patterns and protect your wallet balance. Payment data is never stored in full; only masked references are kept after a transaction clears. We collect location signals at the region level to confirm eligibility under applicable local law — we do not track your precise GPS
-
2
position. If you connect a GoPay or OVO wallet, we receive only the confirmation token, not your full e-wallet credentials. Data collected during account verification — identity document scans, for example — is held only for as long as required by the verification process and applicable
-
3
retention rules. You can request a copy of the data we hold on your account by writing to our privacy contact address. We do not sell your personal data to third parties for marketing purposes. Retention periods vary by data category; session logs are typically cleared
-
4
on a rolling cycle, while account identity records are kept for the duration your account remains active.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.